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Customer Service Representative 1
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Job Description
- Req#: JR-88625
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $23.08 per hour
- Additional compensation available, including bonuses and shift differentials
- Comprehensive benefits package, including medical, dental, and vision plans
- Opportunities for career advancement, including tuition assistance and certification reimbursement
- Supportive work environment focused on diversity and inclusion
- Potential for remote work in various states
What to Expect (Job Responsibilities):
- Handle incoming calls to address member eligibility, prescription benefits, claim payment issues, and patient service needs
- Provide quality customer service and satisfaction through effective communication and education
- Assist with updating billing information and establishing payment plans
- Resolve payment inquiries and support patient scheduling needs
- Conduct research and resolution of telephone inquiries from members or patients
What is Required (Qualifications):
- High School Diploma required
- Minimum of 2 years of customer service experience
- Prior data entry experience required
- Strong communication and problem-solving skills
- Ability to work effectively in a fast-paced environment
How to Stand Out (Preferred Qualifications):
- Experience in a healthcare-related customer service role
- Knowledge of medical terminology and insurance processes
- Familiarity with electronic health record systems
- Bilingual abilities in English and Spanish
#HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #DiversityAndInclusion
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