Continuum Global Solutions
Customer Service Representative - 100% Remote Pennsylvania
This job is now closed
Job Description
- Req#: 7492
Employer Industry: Customer Experience Solutions
Why consider this job opportunity:
- Salary up to $15 per hour with overtime during peak needs
- Benefits eligible after 60 days, including health insurance (medical, dental, vision)
- Access up to 50% of your pay immediately after your shift
- Paid, virtual training provided
- Remote work environment offering flexibility
- Opportunity for professional development and career advancement
What to Expect (Job Responsibilities):
- Answer inbound calls from U.S. customers regarding healthcare benefits questions and concerns
- Handle incoming or outgoing phone calls to patients, clients, and other customers while gathering necessary information
- Work closely with patients to discuss therapy changes and medication information
- Ensure timely and accurate billing for unbilled claims while delivering excellent customer service
- Maintain chronological notes detailing actions taken to resolve outstanding claims
What is Required (Qualifications):
- 18 years or older with a high school diploma or GED
- Minimum of 6 months of customer service experience in a high-volume call center
- Strong customer-focused personality with a desire to help others
- Professional attitude with courteous telephone etiquette
- Full-time schedule availability, including evenings and weekends
How to Stand Out (Preferred Qualifications):
- Previous experience in empathetic customer service roles
- Familiarity with healthcare or insurance processes
- Ability to navigate multiple computer applications quickly and accurately
- Experience in resolving insurance problems and patient issues
- Knowledge of HIPAA compliance requirements
#CustomerService #HealthcareSupport #RemoteWork #CareerGrowth #EqualOpportunityEmployer
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Continuum Global Solutions is a leading customer care provider for companies worldwide. Our customers rely on our peoples’ experience to deliver superior service across multiple contact channels.
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