Employer Industry: Government Health Care Services

Why consider this job opportunity:
- Salary of $36,608
- Opportunity for career advancement and growth within the organization
- Flexible remote work options available
- Comprehensive benefits package, including medical, dental, life, and disability insurance
- Generous paid time off, including 10 paid holidays, vacation, and sick leave
- Participation eligibility in the Public Service Loan Forgiveness Program

What to Expect (Job Responsibilities):
- Respond to calls from the DMPS OCA and Provider Services, addressing inquiries from high-level sources and adhering to call center guidelines
- Research and analyze complex customer concerns, utilizing computer information systems to resolve issues
- Process various case actions and ensure accurate verification and updates of information in systems
- Provide support and assistance to members and the general public, both virtually and in-house
- Participate actively in team meetings and agency initiatives

What is Required (Qualifications):
- Minimum of two years of experience in a multi-functional customer service environment
- Knowledge of Arizona Medicaid programs and eligibility systems
- Strong analytical, problem-solving, and decision-making skills
- Exceptional written and verbal communication abilities
- Proficiency in various computer systems and applications

How to Stand Out (Preferred Qualifications):
- Experience working in medical eligibility, enrollment, claims processing, or claims customer service
- Bilingual (Spanish) language skills

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