• Job Description

  Req#: 518506
  Advantages of joining our team at AHCCCS:
  
  - Meaningful career opportunities in a competitive industry
  - High employee engagement and satisfaction
  - Supportive leadership and flexible work environments, including remote work opportunities
  - Opportunities for career advancement and professional growth
  - Recognized for excellence in workplace effectiveness and flexibility
  
  Job Summary:
  
  - Customer Service Representative 4 with Provider Enrollment
  - Responsible for conducting Provider enrollment and on-site visits
  - Assisting AHCCCS Providers in processing their application and answering questions
  - Determining eligibility of Provider based on CMS guidelines
  - Studying statutes, rules, policy manual, and attending training to maintain expert level of knowledge
  
  Knowledge, Skills & Abilities (KSAs):
  
  - Knowledge of computer systems, customer service techniques, and CMS State statute
  - Skills in basic computer usage, effective communication, and interacting with internal and external entities
  - Ability to listen, comprehend, and offer guidance to questions surrounding Medicaid enrollment
  
  Qualifications:
  
  - Minimum of 2.5 years of experience in a multifunctional customer service environment
  - Preferred experience in medical eligibility, enrollment, claims processing, or claims customer service
  - Bilingual (Spanish) is a plus
  
  Benefits:
  
  - 10 paid holidays per year
  - Paid Vacation and Sick time off
  - Top-ranked retirement program with lifetime pension benefits
  - Robust and affordable insurance plan
  - Participation eligibility in the Public Service Loan Forgiveness Program
  
  Additional Information:
  
  - All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify)
  - Successful completion of fingerprint background check, prior employment verifications, and reference checks
  - Travel is required for State business, and employees must have a valid driver's license and acceptable driving record
  - Remote work is a management option and not an employee entitlement or right

• About the company

  Arizona is on a mission to become the #1 state in the nation in which to live, work, play, get an education, and retire. Arizona state government plays a vital role in making this happen, and in order to maximize our potential the State of Arizona must operate in way that demonstrates a business-like approach. We are looking for enthusiastic and talented people to join the team.

Notice