Employer Industry: Insurance Services

Why consider this job opportunity:
- Competitive compensation designed to reflect your expertise and contribution.
- Comprehensive health, dental, and vision insurance plans for your well-being.
- Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
- Paid holidays and time off to support a healthy work-life balance.
- Continued education reimbursement eligibility and company-paid courses to grow your career.
- Flexible remote work opportunity with a supportive and collaborative work environment.

What to Expect (Job Responsibilities):
- Provide excellent customer service by explaining policy coverage, claim status, and assisting with claim payments or other policy information.
- Handle heavy phone contact with policyholders, providers, and interested third parties.
- Process policyholder requests from correspondence, phone calls, and emails.
- Maintain department standards for number of calls, average handle time, and time management.
- Review and maintain new and revised procedures regarding policy information.

What is Required (Qualifications):
- High school diploma or equivalent; some college preferred.
- At least one year of office experience preferred.
- Must be able to type at least 30 WPM.
- Excellent communication, both written and oral, and organizational skills.
- Must reside in the Greater Houston Area and have high-speed internet (20mbps/Upload).

How to Stand Out (Preferred Qualifications):
- Life and Health insurance background and knowledge of insurance operations desired.
- Telecommunications experience a plus.
- Bilingual employees (English/Spanish) may receive a pay differential.
- Ability to work Full-Time and/or Part-Time based on the specific position.

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