• Job Description

  Req#: 1167
  Do you reside in Arizona? Join one of the nation's Top Workplaces!
  
  Velocitii is known for our supportive, inclusive, and employee-centric work environment. If you enjoy helping others and making a positive impact, you have come to the right place! We are looking for REMOTE Customer Service Representatives to join our team! For more information on Velocitii, please visit our website here.
  
  WHAT'S IN IT FOR YOU- THE PERKS!
  
  COMPENSATION & INCENTIVES
  
  • Competitive staring pay between $14.50-16/hour, with paid training.
  • Enjoy a pay increase upon successful completion of training, followed by an additional increase after 90 days of demonstrated proficiency.
  • Performance-based annual bonuses and merit increases are also available.
  
  
  COMPREHENSIVE BENEFITS PACKAGE
  
  • Begin receiving healthcare coverage, life insurance, and 401(k) starting the first of the month following your hire date.
  • Sick time begins accruing, starting the first day of employment.
  • After 90 days, you'll also accrue paid time off (PTO) and enjoy paid holidays, including your birthday!
  • Take advantage of Volunteer Time Off-get paid to give back to your community.
  
  
  COMPANY PROVIDED EQUIPMENT
  
  • We'll supply all the equipment you need to be successful in your role.
  
  
  REMOTE WORK ENVIRONMENT
  
  • Work from the comfort of your home and eliminate the cost and time of commuting.
  
  
  INCLUSIVE & SUPPORTIVE CULTURE
  
  • Velocitii values open communication, compassion, collaboration, and creating a strong sense of belonging for all employees.
  
  
  PROFESSIONAL DEVELOPMENT
  
  • Whether you're looking to grow within your current role or explore advancement opportunities, we provide training, coaching, and mentorship to support your career journey.
  
  
  FLEXIBLE SCHEDULING
  
  • Our client operates Monday through Sunday, with shift start times between 8:00 AM and 11:30 AM EST. We ask that you have flexibility with your schedule as it may be subject to change depending on the client's needs.
  
  
  A DAY IN THE LIFE:
  
  In this high-volume call center role, representatives serve as the frontline of customer interaction, delivering exceptional services and support to members with classic auto insurance policies. Key responsibilities include addressing inquiries, resolving concerns, and promoting membership benefits. Representatives are expected to efficiently navigate multiple computer systems- including virtual desktops and dual monitors-while maintaining performance metrics such as customer satisfaction and call quality scores.
  
  Key responsibilities include:
  
  • Communicating clearly and empathetically with customers to ensure satisfaction.
  • Using internal tools and systems efficiently during live calls.
  • Meeting productivity and quality assurance standards set by the training department.
  • Participating in coaching sessions and team meetings for ongoing development.
  • Handling additional administrative or customer support tasks as assigned.
  
  
  This role requires a combination of technical navigation, product knowledge, and interpersonal communication to ensure a seamless and positive customer experience.
  
  WHAT WE'RE LOOKING FOR-IDEAL CANDIDATE PROFILE
  
  Required qualifications:
  
  
  • A minimum of 6 consecutive months of inbound customer service experience in a call center environment is required.
  • Strong communication skills-both verbal and written.
  • Strong organizational skills.
  • Problem-solving and decision-making abilities.
  • Ability to navigate multiple computer systems and applications efficiently.
  • Experience working in a virtual desktop environment.
  • A distraction-free remote workspace suitable for full-time work.
  • High school diploma or GED.
  
  
  Preferred qualifications:
  
  
  • Sales experience, with willingness to advise and sell membership benefit products.
  • Knowledge of or interest in automobiles and/or auto insurance.
  • Familiarty with Five9 software.
  • Associate degree or higher.
  
  
  Additional expectations:
  
  
  • Ability to participate in virtual interviews using a computer with a functioning camera.
  • Comfortable working in a diverse, inclusive, and team-centric culture.
  • Must embody conviviality-a passion for bringing people together and creating meaningful moments.
  • Willingness to complete all pre-employment requirements, including:
    • Internet speed test
    • Background and drug screening
  
  
  If you have the qualifications we are seeking, please apply today! We are eager to hear from you!

• About the company

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