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Customer Service Representative
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Job Description
- Req#: 13438304
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $31.15 per hour, depending on location
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact by assisting Medicaid Providers and clients
- Comprehensive benefits package to support your well-being
- Flexible work arrangements may be available
What to Expect (Job Responsibilities):
- Provide unbiased assistance to Medicaid Providers, clients, and third-party submitters regarding eligibility and medical claims status
- Conduct problem research and resolution through an escalation receipt path
- Respond to inquiries in a prompt, courteous, and concise manner
- Document all encounters in clear and concise online logs
- Refer callers to other Call Center units as needed
What is Required (Qualifications):
- Minimum of 6 months of Medicaid experience
- Minimum of 1 year of call center experience
- Ability to meet individual performance standards
- Strong communication (written and oral) and interpersonal skills
- Eagerness to contribute in a team-oriented environment
How to Stand Out (Preferred Qualifications):
- Proficiency in Microsoft Office
- Effective at multi-tasking with high attention to detail
- Ability to relay detailed information in an easily understandable manner
- Experience in an inventory-based environment
- Capability to learn and teach via remote/off-site methods
#HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #TeamEnvironment
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