• Job Description

  Req#: 82326196CD
  This position is posted by Jobgether on behalf of Progressive Leasing. We are currently looking for a Customer Service Representative in Glendale, AZ.
  
  This customer-focused role is a work-from-home opportunity designed for individuals passionate about delivering exceptional support and service. The position involves handling inbound and outbound calls to assist customers through their lease-to-own experience, ensuring a positive and memorable interaction on every call. The ideal candidate thrives in a fast-paced environment, demonstrating strong communication skills, problem-solving abilities, and a genuine desire to make a difference. You will join a diverse and inclusive team committed to operational excellence and outstanding customer experiences.
  
  Accountabilities:
  
  • Manage inbound and outbound customer calls professionally and efficiently.
  • Provide exceptional support throughout the customer's lease-to-own journey.
  • Resolve customer inquiries and issues with empathy and accuracy.
  • Maintain detailed records of customer interactions and transactions.
  • Collaborate with team members to meet department goals and enhance service quality.
  
  Requirements
  
  • Previous customer service experience, preferably in a call center or phone-based environment.
  • Excellent verbal and written communication skills.
  • Proficiency in computer usage, including handling multiple software applications simultaneously.
  • High school diploma or GED equivalent; candidates must be 18 years or older.
  • Ability to work independently and maintain a positive, problem-solving attitude.
  • Must reside within a 60-mile radius of Glendale, Arizona.
  
  Benefits
  
  • Competitive hourly compensation.
  • Comprehensive health benefits including medical, dental, vision, and life insurance.
  • Paid parental leave, paid time off, paid holidays, and paid volunteer time.
  • Company matched 401(k) plan.
  • Employee Stock Purchase Program.
  • Tuition reimbursement and charitable gift matching programs.
  • Access to Diversity Alliance Resource Groups.
  • Job-required equipment and services provided.
  
  
  Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
  
  When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
  
  Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
  It compares your profile to the job's core requirements and past success factors to determine your match score.
  Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
  When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
  
  The process is transparent, skills-based, and free of bias - focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.
  
  Thank you for your interest!
  
  #LI-CL1

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