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Customer Service Representative Bilingual Spanish (remote)
This job is now closed
Job Description
- Req#: 1586
Employer Industry: Federal Student Loan Servicing
Why Consider this Job Opportunity:
- Salary up to $17.20 per hour
- Health and Welfare benefits covering full cost of medical, dental, and vision premiums
- Remote work opportunity with training provided
- Opportunity for career advancement within the organization
- Structured and fast-paced work environment
- Exceptional customer service expectations
What to Expect (Job Responsibilities):
- Handle student loan inquiries, account updates, and repayment options
- Manage inbound/outbound customer calls in a call center environment
- Assist with completion of customer applications
- Ensure privacy and security while providing exceptional customer service
- Adhere to quality assurance and key performance indicators
What is Required (Qualifications):
- Fluent in Spanish
- High School diploma required
- 6 months of contact center or customer service experience
- 6 months of computer experience in a business environment
- Ability to obtain and maintain a Public Trust security clearance
How to Stand Out (Preferred Qualifications):
- Call center experience
- Bachelor's degree
- 6 months of Microsoft Office experience
- Ability to pass an online customer service assessment test
- Reliable high-speed internet and transportation to a CRI facility
#CustomerService #Bilingual #CareerOpportunity #RemoteWork #FederalContract
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