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Customer Service Representative Bilingual Spanish (remote)
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Job Description
- Req#: 1699
Employer Industry: Education Services
Why consider this job opportunity:
- Salary of $17.75 per hour plus $4.93 per hour in Health & Welfare benefits
- Opportunities for growth within a mission-driven organization
- Work-from-home flexibility with structured support and training
- Paid classroom and hands-on training for up to 5-6 weeks
- Chance to make a real impact on student loan borrowers' experiences
- Supportive and compassionate team environment
What to Expect (Job Responsibilities):
- Assist student loan borrowers with account inquiries, repayment options, and application processes
- Handle inbound and outbound calls in a fast-paced, high-volume contact center environment
- Provide accurate, professional, and empathetic customer support
- Ensure compliance with federal regulations, company policies, and data security standards
- Meet key performance indicators and quality assurance standards
What is Required (Qualifications):
- U.S. Citizenship
- Fluency in Spanish and English, primarily assisting Spanish-speaking customers
- High School diploma or GED
- 6+ months of customer service experience in a business, non-retail environment or call center
- 6+ months of computer experience in a business setting
How to Stand Out (Preferred Qualifications):
- Prior call center experience
- Associate or bachelor's degree
#EducationServices #CustomerService #BilingualOpportunity #RemoteWork #CareerGrowth
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