Employer Industry: Customer Service for Federal Student Loans

Why consider this job opportunity:
- Salary of $17.75 per hour, plus an additional $4.57 per hour in Health and Welfare benefits
- Health and Welfare benefits cover the full cost of employee-only medical, dental, and vision premiums for a 40-hour workweek
- Opportunity for career advancement within a professional and structured environment
- Work remotely from home with the requirement to live within a 75-mile radius of specific deployment facilities
- Comprehensive training provided to ensure understanding of federal regulations and company policies
- Supportive work culture focused on exceptional customer service and employee development

What to Expect (Job Responsibilities):
- Efficiently handle inquiries regarding student loans, account updates, and repayment options within guidelines
- Manage inbound and outbound customer calls while meeting quality assurance standards
- Assist customers in completing applications according to departmental procedures
- Ensure privacy and security standards are upheld during customer interactions
- Provide exceptional customer service to enhance client satisfaction

What is Required (Qualifications):
- Must be a U.S. citizen
- Fluent in Spanish
- High School diploma required
- Minimum of 6 months of contact center or customer service experience in a business environment
- Ability to obtain and maintain a Public Trust security clearance (Federal 5C)

How to Stand Out (Preferred Qualifications):
- Previous call center experience
- Bachelor's degree
- 6 months of experience with Microsoft Office (Outlook, Word, Excel, and OneNote)

#CustomerService #FederalStudentLoans #RemoteWork #CareerOpportunity #BilingualJobs

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