ASRC Federal
Customer Service Representative
This job is now closed
Job Description
- Req#: 5001043488600
- Accesses data through an electronic database to retrieve and/or record information relating to an individual's background investigation.
- Receives, comprehends, provides, and responds to routine informational inquiries and service requests through the use of various communication technologies, including but not limited to telephones, emails, facsimiles, postal mail and the internet.
- Responsible for responding to escalated and more complex inquiries on a broader scope of topics.
- Communicate missing case information to agencies via email and phone.
- Tasks may require simple adaptation and interpretation of provided reference materials such as internal process guidelines and contractual requirements.
- Prepare and return background investigations that do not meet the requirements of federal guidelines to the requesting agency.
- Determines if information provided by agencies is acceptable using judgement based on federal guidelines provided and resource guides.
- Modification of subject record, case papers and case status when applicable.
- Screening and scheduling of eQip investigations when necessary
- All other duties as assigned.
- High School diploma or equivalent
- A minimum of one three (1-3) years of reviewing and scheduling background investigations.
- 12-18 months of agency correspondence experience is preferred but not required.
- Advanced experience using Microsoft Outlook and professional written communication is preferred but not required
- This position requires a flexible work schedule which can include weekends and holidays
- US Citizenship, due to nature of work performed and contract requirement.
- Must pass a government background investigation.
- Work will be performed on-site in Iron Mountain, Boyers, PA (remote work may be possible with manager approval)
- Experience working in the Government services industry is preferred.
Job Title
Customer Service Representative
Location
1137 BRANCHTON ROAD, BOYERS-PA010
Job Description
The primary responsibility of the Customer Service Representative is to receive and respond to routine informational inquiries and service requests through the use of various communication technologies. This position supports the Case Processing Operation Center (CPOC) within our Infrastructure Support & Professional Services (ISPS) Division.
Key Role/Responsibilities
Requirements
Additional Qualifications :
ASRC Federal and its Subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law .
City
Boyers
State
Pennsylvania
EEO Statement
ASRC Federal and its Subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.
About the company
Achieving successful mission outcomes and elevated performance for federal civilian, defense and intelligence agencies, while building an enduring enterprise focused on customers, employees and shareholders.