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Customer Service Representative
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Job Description
- Req#: 25-04035
Employer Industry: Contract Services in Manufacturing
Why consider this job opportunity:
- Salary range of $25 - $29 per hour
- Comprehensive benefits package including 401K, dental, life, medical, and vision insurance
- Opportunity to be a single point of contact for customers, enhancing customer relationships and satisfaction
- Collaborative work environment with internal partners to meet customer needs
- Focus on continuous improvement and operational efficiencies within the organization
- Hybrid work model, allowing for a mix of in-office and remote work flexibility
What to Expect (Job Responsibilities):
- Serve as the primary contact for customer-facing activities, ensuring a positive customer experience
- Manage customer interactions, including inbound and outbound communications, to maintain customer satisfaction
- Enter and manage customer data in the CRM system to support retention and business development
- Collaborate with internal teams to align priorities and ensure customer expectations are met
- Identify opportunities for continuous improvement in customer service operations
What is Required (Qualifications):
- Minimum educational requirement: High School Diploma
- 2-5 years of experience in Customer Service, Supply Chain, or Sales
- Knowledge of customer-facing operations and the order-to-cash process
- Familiarity with cloud-based solutions (e.g., Service Cloud) and ERP systems (e.g., SAP)
- Understanding of supply chain processes
How to Stand Out (Preferred Qualifications):
- Experience in customer service roles within the manufacturing sector
- Familiarity with performance management systems and key performance indicators (KPIs)
- Proven ability to drive customer satisfaction through effective communication and problem-solving
#CustomerService #Manufacturing #HybridWork #CareerOpportunity #ContinuousImprovement
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