• Job Description

  Req#: R_2512_17075
  Employer Industry: Outsourced Digital Services and Customer Experience
  
  Why consider this job opportunity:
  - Competitive salary
  - Comprehensive benefits package
  - Opportunities for professional growth and development across various functions
  - Inclusive and fun workplace culture
  - Commitment to a People First culture that prioritizes employee well-being
  
  What to Expect (Job Responsibilities):
  - Deliver exceptional customer service by addressing customer inquiries and resolving issues efficiently
  - Research and provide accurate and timely responses to inquiries through phone, email, and live chat support
  - Navigate internal and external documentation to deliver world-class service
  - Identify and escalate unresolved issues to appropriate internal teams
  - Adhere to established protocols and company policies to ensure consistent customer service delivery
  
  What is Required (Qualifications):
  - Must be at least a high school graduate
  - Proficient in using Windows OS, Apple OS, Microsoft Office, and Google applications
  - Must meet a minimum typing requirement of 25 words per minute
  - Fluent in English, both written and spoken
  - Computer literate and familiar with customer support software, including Zendesk and Slack
  
  How to Stand Out (Preferred Qualifications):
  - Strong problem-solving and critical-thinking skills
  - Excellent written and oral communication abilities
  - Adaptability to changing processes and information
  - Team player who actively participates in department initiatives
  - Resilient and professional in challenging situations
  
  #OutsourcedServices #CustomerExperience #CareerGrowth #InclusiveWorkplace #ProfessionalDevelopment
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  TaskUs is a fast growing tech-enabled BPO company, delivering customer support, AI operations and content security services to power innovative companies.

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