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Customer Service Representative (Chat Support) Remote after Training - San Juan, PR
This job is now closed
Job Description
- Req#: 2300677
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work in a supportive and inclusive culture with talented peers
- Comprehensive benefits package to support your well-being
- Clear direction on performance expectations and success in the role
- Chance to make a positive impact on health outcomes for communities served
- Flexible working hours with potential for shifts during business hours
What to Expect (Job Responsibilities):
- Provide customer service support to providers through live chat, offering updates on credentialing and contracting status
- Resolve issues efficiently during the first interaction by navigating complex computer systems
- Deliver information and answer questions positively to build rapport with providers
- Document provider issues and report overall trends for continuous improvement
- Make outbound calls as needed to complete case resolutions
What is Required (Qualifications):
- 1+ years of experience in a related environment (office, administrative, clerical, customer service) using phones and computers
- Proficiency in Microsoft and Windows PC applications, with the ability to learn new complex systems
- Availability to work 40 hours per week, Monday to Friday, with flexibility for 8-hour shifts during business hours
- English proficiency is mandatory
How to Stand Out (Preferred Qualifications):
- Experience in the healthcare industry
#HealthcareServices #CustomerSupport #CareerDevelopment #InclusiveWorkplace #FlexibleHours
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