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Customer Service Representative - Cigna Healthcare - Remote
This job is now closed
Job Description
- Req#: 25008925
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $19 per hour
- Eligible for participation in an annual bonus plan
- Comprehensive benefits package starting from day one, including medical, vision, and dental coverage
- 401(k) with company match and company-paid life insurance
- Minimum of 18 days of paid time off per year plus paid holidays
- Opportunity to work from home, providing flexibility and a comfortable work environment
What to Expect (Job Responsibilities):
- Answer an average of 40+ calls per day from customers, addressing their inquiries
- Utilize multiple computer programs concurrently during calls
- Independently solve problems and aim to resolve issues in a single call
- Meet call center goals while providing accurate information in a professional manner
- Collaborate with other teams to resolve issues and enhance service quality
What is Required (Qualifications):
- High School diploma or equivalent
- Minimum of 2 years of customer service experience
- Ability to maintain a quiet, distraction-free workspace at home
- Strong written and verbal communication skills
- Proficiency in using a computer and good organizational skills
How to Stand Out (Preferred Qualifications):
- Experience in a healthcare-related customer service role
- Demonstrated ability to remain calm and helpful in challenging situations
- Familiarity with call center operations and metrics
#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #ComprehensiveBenefits
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