Commerce Bancshares
Customer Service Representative - Collections
5 days agoWhat's your preference?
Job Description
- Req#: 37393
Employer Industry: Banking and Financial Services
Why consider this job opportunity:
- Hourly salary up to $20.50 based on relevant experience and skills
- Opportunity for career development and education assistance
- Hybrid work environment with flexibility to work remotely
- Supportive and collaborative culture focused on employee growth
- Comprehensive benefits including health, dental, and vision insurance, 401(k), and paid time off
What to Expect (Job Responsibilities):
- Collect on low-risk accounts to minimize the bank’s delinquency rate
- Assist customers in understanding their financial situation and provide guidance to limit loss
- Negotiate repayment options by offering applicable solutions
- Handle incoming and outgoing calls to customers with current and past due accounts
- Maintain proper documentation and account maintenance with a focus on quality assurance
What is Required (Qualifications):
- High School Diploma or equivalent combination of education and experience
- Minimum of 1 year of customer service experience
- General understanding of collection management software
- Excellent customer service and communication skills
- Ability to maintain confidentiality and manage multiple priorities
How to Stand Out (Preferred Qualifications):
- Collections experience is preferred
- Familiarity with inbound/outbound dialing environments
- Basic proficiency with Microsoft Word, Excel, and Outlook
#Banking #CustomerService #CareerDevelopment #FlexibleWork #Collections
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