Employer Industry: Customer Service and Support

Why consider this job opportunity:
- Paid training to ensure you are prepared for success
- Opportunity for career advancement and growth within the organization
- Flexible schedule to promote work-life balance
- Paid time off to support personal well-being
- Telehealth care plan available for employee health needs
- Collaborative and supportive work environment

What to Expect (Job Responsibilities):
- Manage large volumes of incoming calls while maintaining high service standards
- Identify and assess customers' needs to achieve satisfaction and resolve inquiries
- Build sustainable relationships and trust with customer accounts through effective communication
- Handle customer complaints and provide appropriate solutions within designated time limits
- Maintain accurate records of customer interactions and process customer accounts

What is Required (Qualifications):
- Excellent customer service abilities with a track record of exceeding quotas
- Good phone etiquette and strong communication skills
- Familiarity with CRM systems and customer service practices
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma or GED and at least 18 years old

How to Stand Out (Preferred Qualifications):
- Experience with outbound calling and sales or upselling
- Multilingual or bilingual proficiency is a plus, with Spanish language skills being advantageous
- Strong data entry skills and computer proficiency

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.