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Job Description
- Req#: CUSTO001743
Employer Industry: Customer Service and Support
Why consider this job opportunity:
- Comprehensive benefits package including medical, dental, and vision insurance
- 401(k) with company match to support your financial future
- Opportunities for professional development and growth within a dynamic environment
- Collaborate with various internal departments to enhance customer satisfaction
- Engage in a fast-paced work environment with diverse responsibilities
- Supportive team culture with cross-training opportunities
What to Expect (Job Responsibilities):
- Act as a liaison with customers on administrative matters and respond to customer requests
- Manage inquiries related to orders, product tracking, billing, and paperwork
- Communicate effectively with customers to resolve issues that may hinder order processing
- Collaborate with internal departments to ensure customer satisfaction
- Utilize multiple systems/programs for order entry and customer interaction
What is Required (Qualifications):
- 2-3 years of previous customer service experience
- High school diploma or equivalent
- Ability to manage multiple priorities and find solutions in a fast-changing environment
- Understanding of technical products; product knowledge in uniforms or certified products is a plus
- Proficiency in Microsoft Suite; experience with Oracle preferred
- Excellent communication skills, both verbal and written, through various channels
How to Stand Out (Preferred Qualifications):
- Experience in a customer service role within a technical or product-focused environment
- Familiarity with order entry systems and sales processes
#CustomerService #SupportTeam #ProfessionalDevelopment #GrowthOpportunities #DynamicEnvironment
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