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Customer Service Representative (Dental & Vision Benefits) In-office San Antonio, TX or remote in Texas
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Job Description
- Req#: 5001125779206
Employer Industry: Insurance and Financial Services
Why consider this job opportunity:
- Starting pay of $18 per hour
- Opportunity for career advancement and growth within the organization
- Flexible hybrid work options (in-office or remote in Texas)
- Comprehensive benefits including medical, dental, and vision coverage
- Generous paid maternity and paternity leave, along with backup care support
- Incentive program bonuses and tuition reimbursement available
What to Expect (Job Responsibilities):
- Communicate by phone or written correspondence with policyholders, providers, and plan participants to answer questions and resolve issues
- Document customer inquiries and maintain accurate customer data electronically
- Assist service teams with back-office support functions
- Ensure confidentiality of plan participants and policyholders in compliance with privacy policies
- Support department goals by achieving established service standards and metrics
What is Required (Qualifications):
- High school diploma or equivalent
- 0-2 years of related experience in contact center, customer service, dental office, or insurance
- Ability to work overtime when necessary to support business needs
- Excellent verbal and written communication skills
- Proficient use of computer systems and keyboarding skills
How to Stand Out (Preferred Qualifications):
- Experience in a customer service role within the insurance or financial services industry
- Demonstrated initiative in problem-solving and assessing situations
- Familiarity with dental and vision insurance products
#InsuranceJobs #CustomerService #CareerGrowth #RemoteWork #EmployeeBenefits
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