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Customer Service Representative (Dental & Vision Benefits) In-office San Antonio, TX or remote in Texas
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Job Description
- Req#: 5001162623106
Employer Industry: Insurance and Financial Services
Why consider this job opportunity:
- Starting pay of $18 per hour
- Incentive program bonuses available
- Flexible hybrid work options, with the ability to work remotely in Texas
- Comprehensive benefits package including medical, dental, and vision coverage
- Opportunities for professional development and leadership training
- Generous paid time off, including Thrive Days and paid volunteer time
What to Expect (Job Responsibilities):
- Communicate with policyholders, providers, plan participants, and field partners via phone or written correspondence to address inquiries and resolve issues
- Document customer inquiries and related data electronically
- Assist service teams with back office support functions
- Ensure compliance with privacy policies while protecting the confidentiality of plan participants and policyholders
- Support department goals by achieving established service standards and metrics
What is Required (Qualifications):
- High school diploma or equivalent
- 0-2 years of related experience in contact center, customer service, dental office, or insurance preferred
- Ability to work overtime as needed to support business needs
- Excellent verbal and written communication skills, with a proactive approach to problem-solving
- Proficient in the use of computer systems and keyboarding skills
How to Stand Out (Preferred Qualifications):
- Experience in a call center or customer service environment
- Background in dental or insurance services
- Demonstrated initiative and ability to assess situations effectively
- Familiarity with customer relationship management (CRM) systems
#Insurance #CustomerService #RemoteWork #CareerGrowth #Benefits
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