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Customer Service Representative - E Prescribe - Sleep Therapy
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Job Description
- Req#: CUSTO002900
Employer Industry: Durable Medical Equipment (DME) Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on patient care and satisfaction
- Work during normal business hours, Monday through Friday, 8:00 a.m. - 5:00 p.m.
- Emphasis on professional development and skills enhancement
What to Expect (Job Responsibilities):
- Treat all patients, families, and co-workers with dignity and respect while demonstrating courtesy in all interactions
- Process orders through traditional and E-Prescription delivery, updating patients and referrals throughout the process
- Verify patient data, equipment, qualifying documentation, insurance data, and appropriate diagnosis codes
- Perform insurance verification and pre-authorization activities prior to deliveries
- Inform patients of co-pay responsibilities and provide explanations of rental or purchase information for delivered equipment
What is Required (Qualifications):
- Minimum of a high school diploma or equivalent
- Competency in processing sleep therapy equipment orders and general DME knowledge
- Ability to demonstrate a consistently high degree of accuracy in daily activities
- Must be available for scheduled work shifts during normal business hours
- Strong interpersonal relationship skills for effective communication with patients, physicians, and co-workers
How to Stand Out (Preferred Qualifications):
- Strong problem-solving skills and effective verbal and written communication abilities
- Ability to plan and organize work for effectiveness and efficiency
- Capability to respond effectively to changes in work assignments and manage multiple tasks
- Proficiency in software solutions for data entry and analysis, along with Microsoft Office skills
#DurableMedicalEquipment #PatientCare #CareerOpportunity #CollaborativeEnvironment #HealthcareSupport
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