• Job Description

  Req#: REQ-00015031

  Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started!

  Would you like to assist Canadian families when they need it the most? Then Bill Gosling Outsourcing has a role for you!

  We are hiring Customer Service Representatives to support our Emergency Roadside Assistance Services client. As a Customer Service Representative, you will be responsible for receiving inbound calls from those in need of roadside assistance.

  Why Bill Gosling Outsourcing?

  • Canadian owned company
  • We have offices across the Globe – including North America, Philippines, Costa Rica, United Kingdom, Trinidad & Tobago, India
  • Over 60 years of experience in the BPO industry
  • We like to have fun! We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.
  • Encourage personal and professional growth and development with ongoing training and internal opportunities for career progression

  Making lives better, one connection at a time – that's what Bill Gosling Outsourcing is all about!

  Responsibilities

  Triage inbound calls for our emergency roadside dispatch including below calls:

  • Customers who got Flat tire
  • Customers who Ran out of gas
  • Customers who have Keys / babies / pets locked in cars
  • Customers whose cars are broken down on the highway in a live lane of traffic
  • Customers who met with an accident

  What makes you the right candidate?

  • Previous customer service experience (minimum 1 year)
  • Strong communication skills – well spoken / written
  • De-escalation skills are a definite asset
  • Ability to display genuine empathy to our customers while in a fast paced environment
  • Manage high volume of calls
  • Proficient with Google Maps / Directional capabilities
  • Comfortable with phone systems and technology
  • Flexible availability
  • Working on obtaining your 911 operator certificate and looking to gain experience

  What will you need?

  • High speed internet connection with direct access to your Modem or internet Hub (connect with Ethernet cable)
  • Private and quiet work space for work from home days
  • Availability to work 37.5 hours/week
  • Mandatory paid training - 3 weeks Monday to Friday from 8am to 5pm

  What We Offer:

  • Full-Time Opportunities Available
  • Hourly wages starting at $17.00/hour
  • Flexible hybrid work environment
  • Health & Dental Benefits
  • All equipment will be provided by us
  • Refurbished historical building across from Budweiser Gardens and close to the Covent Garden Market
  • Enjoy the onsite gym
  • Play in the arcade or check out the downtown views from our rooftop patio
  • Public transit stops steps from our door
  • Desks that adjust to standing

  Office Location

  345 Ridout St. N, Suite 200

  London, Ontario

  N6A 2N8

  CHECK US OUT FOR YOURSELF

  Instagram: @bgocareers

  Facebook & Linked: @BillGoslingOutsourcing

  Website – https://www.billgosling.com/careers

  Bill Gosling Outsourcing is committed to ensuring equal access and participation for people with disabilities. People with disabilities will be treated in a way that allows them to maintain their dignity and independence.

  We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws. Accommodations are available on request for candidates taking part in all aspects of the selection process.

• About the company

  As a customer service outsourcing company, we have the technology and resources to help your business provide great customer communication experiences.

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