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Job Description
- Req#: A24E1A9157
Employer Industry: Pharmaceutical
Why consider this job opportunity:
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Work from Home flexibility
What to Expect (Job Responsibilities):
- Act as the primary point of contact for customer inquiries via phone, email, and chat.
- Provide accurate and timely information about our products, services, and clinical trials.
- Maintain detailed records of customer interactions and feedback.
- Investigate and resolve customer complaints efficiently and empathetically.
- Collaborate with other departments to enhance customer experience and address issues.
What is Required (Qualifications):
- High school diploma or equivalent; Bachelor's degree is a plus.
- Proven experience in customer service or a related field, preferably in the pharmaceutical or healthcare sector.
- Strong communication skills, both verbal and written, with the ability to engage positively with customers.
- Demonstrated problem-solving abilities and a customer-focused mindset.
- Proficiency in using customer service software and Microsoft Office Suite (Word, Excel, Outlook).
How to Stand Out (Preferred Qualifications):
- Experience in the pharmaceutical or healthcare sector.
- Ability to manage multiple priorities and adapt to changing demands within a fast-paced environment.
- Attention to detail and strong organizational skills.
- Ability to maintain a high level of professionalism and confidentiality when dealing with sensitive information.
- Strong interpersonal skills with a patient and empathetic attitude.
#Pharmaceutical #CustomerService #CareerOpportunity #WorkFromHome #HealthCareBenefits
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