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Customer Service Representative (Fully Remote)
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Job Description
- Req#: 3360634
Employer Industry: Flooring Products Distribution
Why consider this job opportunity:
- Competitive compensation with comprehensive benefits
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Work in a fast-paced environment that promotes teamwork
- Chance to make a positive impact on customer satisfaction and service quality
What to Expect (Job Responsibilities):
- Professionally respond to inbound calls from customers nationwide
- Accurately input information into various fields and maintain CRM database
- Manage the life cycle of customer orders from processing to follow-up
- Verify items and customer information entered for accuracy
- Process payments and follow up on pending payments
What is Required (Qualifications):
- High School Diploma or Equivalent (GED) preferred
- Minimum of 1 year of previous customer service or call center experience
- Strong communication and organizational skills; bilingual in English and Spanish is a plus
- Proficiency in Microsoft Office Suite, particularly Word, Excel, and Outlook
- Must possess data entry skills and be computer literate
How to Stand Out (Preferred Qualifications):
- Previous experience navigating Great Plains (GP) software
- Ability to work effectively under pressure in a multi-tasking environment
- Friendly and positive attitude towards customer interactions
#FlooringIndustry #CustomerService #CareerOpportunity #CompetitiveCompensation #TeamEnvironment
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