Remote Jobs
Customer Service Representative
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Job Description
- Req#: JR-86945
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for an annual discretionary bonus based on established criteria
- Comprehensive benefits package including medical, dental, and vision plans
- Tuition assistance of $5,250 per year and student debt pay down of up to $10,000
- Paid time off, sick leave, and family caregiver leave
- Supportive work environment emphasizing diversity and inclusion
- Remote work opportunity available in multiple states
What to Expect (Job Responsibilities):
- Handle incoming calls to address issues related to member eligibility, plan prescription benefits, and claim payment
- Assist patients with updating billing information, establishing payment plans, and scheduling appointments
- Provide quality service and customer satisfaction through effective communication and education
- Conduct research and resolution of telephone inquiries from members or patients
- Document and maintain accurate records of customer interactions and transactions
What is Required (Qualifications):
- Minimum of 2 years of customer service experience
- Required prior experience in data entry
- High school diploma or equivalent
- Strong communication skills for effective customer interaction
- Ability to manage multiple tasks and prioritize effectively
How to Stand Out (Preferred Qualifications):
- Experience in a healthcare-related customer service role
- Familiarity with medical billing and coding practices
- Proficiency in using customer service software and databases
- Bilingual skills to assist a diverse patient population
- Additional certifications relevant to customer service or healthcare
#HealthcareServices #CustomerSupport #CareerGrowth #EmployeeBenefits #RemoteWork
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