Allegheny Health Network
Customer Service Representative
This job is now closed
Job Description
- Req#: J263934
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $26.88
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction
- Engaging work with a diverse set of customers
- Comprehensive training and development programs available
What to Expect (Job Responsibilities):
- Resolve standard and non-standard customer inquiries through telephone, written, or face-to-face communication
- Engage with customers confidently and perform a full range of customer service duties
- Utilize product knowledge to address customer concerns effectively
- Maintain high standards for internal adherence, efficiency, and inquiry timeliness
- Perform additional duties as assigned or requested
What is Required (Qualifications):
- High School Diploma or GED
- 1-3 years of experience in a customer service or call center environment
- Exceptional listening and communication skills
- Ability to multi-task while providing excellent customer service
- Proficiency in asking effective probing questions for issue resolution
How to Stand Out (Preferred Qualifications):
- Experience in handling challenging customer inquiries and de-escalating situations
- Knowledge of healthcare products and services
#HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided
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