Allegheny Health Network
Customer Service Representative
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Job Description
- Req#: J273834
Employer Industry: Health Insurance Services
Why consider this job opportunity:
- Salary up to $26.88
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction
- Engaging work environment with a focus on continuous improvement
What to Expect (Job Responsibilities):
- Engage confidently with customers, performing a full range of customer service duties
- Strive to resolve customer concerns in a single interaction via telephone, written, or face-to-face communication
- Respond to a diverse set of customer inquiries with confidence
- Utilize the knowledge center to independently assist customers
- Consistently exceed results for internal adherence, efficiency, and inquiry timeliness
What is Required (Qualifications):
- High School Diploma or GED
- 1-3 years of experience in a customer service or call center environment
- Exceptional listening and communication skills
- Ability to multi-task efficiently while providing excellent customer service
- Ability to de-escalate challenging customer inquiries in a professional manner
How to Stand Out (Preferred Qualifications):
- None mentioned
#HealthInsurance #CustomerService #CareerOpportunity #CompetitivePay #ContinuousImprovement
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