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Customer Service Representative I
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Job Description
- Req#: AFPmr4sQ7D6R
Employer Industry: Agriculture and Insurance Services
Why consider this job opportunity:
- Salary up to $49,323 with a rich benefits package that includes profit-sharing.
- Flexible work arrangements available, including work-from-home, in-office, or hybrid options.
- Opportunity to work for an organization dedicated to supporting farmers and enhancing their competitiveness.
- Access to research-based training promoting a healthy work-life balance and DEI initiatives.
- Collaborative work environment focused on continuous improvement and innovation.
What to Expect (Job Responsibilities):
- Respond to customer inquiries regarding insurance benefits, provider contracts, eligibility, and claims in a confidential and professional manner.
- Analyze problems and provide effective solutions while maintaining positive customer relations.
- Document information and changes in the database for accurate tracking and analysis.
- Research and address operational challenges and customer service issues to improve overall service.
- Identify inefficiencies in processes and suggest solutions to enhance productivity and reduce costs.
What is Required (Qualifications):
- High School diploma or GED and a minimum of two (2) years of experience in customer service within a call center environment.
- Knowledge of health benefits and eligibility preferred.
- Strong communication skills with a clear speaking voice and proficient written communication abilities.
- Moderate computing and keyboarding skills, including proficiency with database management.
- Ability to adapt to a constantly changing environment and maintain organizational and time management skills.
How to Stand Out (Preferred Qualifications):
- Bilingual in Spanish is preferred.
- Experience in analyzing data to address operational challenges.
- Familiarity with Health Care Processing Systems (HCPS) and imaging systems.
- Ability to create and document Standard Operating Procedures (SOPs).
- Experience in implementing process improvements and innovations.
#Agriculture #CustomerService #RemoteWork #CareerOpportunity #FlexibleWorkOptionsAbout the company
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