Employer Industry: Agriculture and Insurance Services

Why consider this job opportunity:
- Salary up to $49,323 with a rich benefits package that includes profit-sharing
- Flexible work arrangements with options for work-from-home, in-office, or hybrid setups
- Opportunity for career advancement and professional growth within the organization
- Supportive work environment that values work-life balance and employee well-being
- Engaging and purposeful mission focused on supporting farmers and the agriculture industry

What to Expect (Job Responsibilities):
- Respond to customer inquiries via telephone, email, and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims
- Analyze problems and provide effective solutions to customer issues
- Research and resolve aged Customer Service open calls within company standards
- Document information and changes in the database for accurate tracking and analysis
- Identify inefficiencies within established processes and suggest improvements

What is Required (Qualifications):
- High School diploma or GED and a minimum of two (2) years of experience in customer service within a call center environment
- Good communication and telephone skills with a clear and concise speaking voice
- Proficient written communication skills and ability to navigate multiple systems
- Ability to adapt to a constantly changing environment with proficient organizational skills
- Fluent in English (oral and written) required; bilingual in Spanish preferred

How to Stand Out (Preferred Qualifications):
- Knowledge of Health Benefits and eligibility
- Experience in analyzing data to address operational challenges
- Familiarity with Health Care Processing System (HCPS) or similar systems
- Track record of creating and documenting Standard Operating Procedures (SOPs)
- Proven ability to implement process improvements and innovations

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