Nova Southeastern University
Customer Service Representative I - NCC - 999634 ** Work from home within the Tri-County area, upon completion of onsite training**
This job is now closed
Job Description
- Req#: 505731
Employer Industry: Higher Education
Why Consider this Job Opportunity:
- Comprehensive benefits package including tuition waiver, retirement plan, and excellent medical and dental plans
- Opportunity for career advancement and growth within the organization
- Work remotely within the Tri-County area after completion of onsite training
- Supportive work environment focused on student and patient experience
- Competitive hourly pay
What to Expect (Job Responsibilities):
- Support student and patient processes across various communication channels
- Assist with admissions, enrollment, registration, and financial aid procedures
- Utilize ERP and CRM systems to help students navigate enrollment processes
- Schedule patient appointments and coordinate referrals and insurance requirements
- Ensure compliance with university policies and HIPAA regulations
What is Required (Qualifications):
- High School Diploma or Equivalent
- One year of customer service experience
- Knowledge of customer service principles and administrative procedures
- Proficient in complex problem-solving and active listening
- Ability to manage time effectively and work independently or within a team
How to Stand Out (Preferred Qualifications):
- Associate or Bachelor's degree
- Experience in higher education, student services, or healthcare
- Knowledge of academic programs, Banner, Recruit, and/or Avaya systems
- Proficiency in medical terminology and HIPAA regulations
- Bilingual proficiency in English and Spanish
#HigherEducation #CustomerService #CareerGrowth #RemoteWork #HIPAACompliance
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Nova Southeastern University is a private research university with its main campus in Fort Lauderdale-Davie, Florida.
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