Sentara
Customer Service Representative I
4 days agoWhat's your preference?
Job Description
- Req#: JR-91803
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $23.08 per hour
- Additional compensation opportunities, including bonuses and shift differentials
- Comprehensive benefits package including medical, dental, and vision plans
- Tuition assistance of $5,250 per year and student debt pay down options
- Opportunity for career advancement within a diverse and inclusive organization
- Flexibility of remote work within Virginia and North Carolina
What to Expect (Job Responsibilities):
- Handle incoming calls to address member eligibility, plan benefits, claims payment, and patient service inquiries
- Provide quality customer service and satisfaction through effective communication and education
- Assist with updating billing information, establishing payment plans, and resolving payment inquiries
- Support patient scheduling and other related tasks as needed
- Conduct research and resolution of telephone inquiries from members or patients
What is Required (Qualifications):
- High school diploma or equivalent
- Minimum of two years of customer service experience
- Previous data entry experience
- Ability to work remotely and travel on-site if connectivity issues arise
- Availability to work between the hours of 8:00 AM to 5:30 PM
How to Stand Out (Preferred Qualifications):
- Experience in a high-volume call center environment
#HealthcareServices #CustomerService #RemoteWork #CareerOpportunities #DiversityAndInclusion
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Join a national healthcare leader dedicated to growth, innovation and patient safety. Join Sentara.
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