Mass General Brigham
Customer Service Representative I, Part Time
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Job Description
- Req#: RQ4042006
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $24.79/hour
- Opportunity for career advancement and growth within the organization
- Flexible remote work arrangement with a stable and compliant workstation required
- Comprehensive benefits and recognition programs to support professional growth
- Supportive and collaborative work environment focused on patient care and satisfaction
- Work schedule of M-F, 11 AM - 3 PM EST, totaling 20 hours per week
What to Expect (Job Responsibilities):
- Respond to patient and guarantor inquiries regarding billing, insurance processing, and payment arrangements
- Provide timely and accurate account reviews, ensuring issues are resolved during initial contact whenever possible
- Document all patient interactions and account actions to establish a clear audit trail
- Utilize Epic and other support systems to gather information and resolve inquiries effectively
- Maintain high standards of customer service, ensuring all communications are professional and courteous
What is Required (Qualifications):
- High School diploma or GED equivalent required
- 1-3 years of relevant experience in customer service or collections in a healthcare setting
- Effective communication, organizational, and problem-solving skills
- Knowledge of Epic billing systems preferred
- Ability to maintain a high call volume and meet performance metrics
How to Stand Out (Preferred Qualifications):
- Associate's Degree preferred
- Experience with medical terminology and understanding of liability claims
- Previous experience in a call center or high-volume customer service environment
- Familiarity with financial assistance programs and policies in healthcare
- Demonstrated ability to resolve complex issues independently
#HealthcareServices #CustomerService #RemoteWork #CareerGrowth #PatientCare
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