Mass General Brigham
Customer Service Representative I, Part Time
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Job Description
- Req#: RQ4042006
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $24.79/hour
- Opportunity for career advancement and growth within the organization
- Work remotely with a flexible schedule of M-F, 11 AM - 3 PM EST
- Comprehensive benefits package that recognizes and rewards individual contributions
- Supportive and collaborative work environment focused on patient care and service
- Chance to make a positive impact on patient experiences and satisfaction
What to Expect (Job Responsibilities):
- Respond to patient and guarantor inquiries regarding billing issues, including payer denials and demographic updates
- Provide timely and professional account analysis and resolution during initial contact whenever possible
- Document all patient interactions and account actions to maintain a clear audit trail
- Utilize Epic and other systems to gather information and resolve patient inquiries efficiently
- Collaborate with various departments to ensure accurate billing and resolve complex issues
What is Required (Qualifications):
- High School diploma or GED equivalent required
- 1-3 years of relevant experience in customer service or collections in a healthcare setting strongly preferred
- Effective communication, organizational, and problem-solving skills required
- Knowledge of Epic billing systems preferred
- Ability to handle a high volume of calls, typically 40-50 calls per day
How to Stand Out (Preferred Qualifications):
- Associate's Degree preferred
- Experience in medical billing and insurance processing
- Familiarity with legal basics and medical terminology
- Proven ability to resolve complex patient issues independently
- Strong commitment to ethical conduct and patient confidentiality
#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #CompetitivePay #PatientCare
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