Salem Health
Customer Service Representative I, Part Time
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Job Description
- Req#: RQ4042006
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $24.79/hour
- Opportunity for career advancement and growth within the organization
- Remote position with flexible working hours
- Comprehensive benefits package including bonuses and recognition programs
- Supportive and collaborative work environment focused on patient care
- Training provided to enhance professional skills and knowledge in medical billing
What to Expect (Job Responsibilities):
- Respond to patient and guarantor inquiries regarding billing issues, including payer denials and verification of insurance information
- Provide timely and professional account review, analysis, and resolution of inquiries
- Utilize Epic billing systems to obtain information and perform actions on patient accounts
- Document all patient interactions and actions taken to maintain a clear audit trail
- Collaborate with other departments to resolve complex billing issues and ensure accurate patient billing
What is Required (Qualifications):
- High School diploma or GED equivalent required
- 1-3 years of relevant experience in customer service or collections in a healthcare setting strongly preferred
- Effective communication, organizational, and problem-solving skills required
- Knowledge of Epic billing systems preferred
- Ability to maintain high standards of professional conduct and comply with HIPAA guidelines
How to Stand Out (Preferred Qualifications):
- Associate's Degree preferred
- Experience handling a high volume of calls in a customer service environment
- Familiarity with medical terminology and billing processes
- Background in financial assistance policy and patient financial counseling
- Ability to work independently and demonstrate sound judgment in resolving issues
#HealthcareServices #CustomerService #RemoteWork #CareerAdvancement #MedicalBilling
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Salem Hospital is a non-profit, regional medical center located in Salem, Oregon, United States.
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