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Customer Service Representative-I - PFS (Remote)
7 days agoWhat's your preference?
Job Description
- Req#: 00596480
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $28.26
- Opportunity for career advancement and growth within the organization
- Work remotely, offering flexibility in your work environment
- Supportive and collaborative work culture
- Chance to make a positive impact on patient satisfaction and billing resolution
What to Expect (Job Responsibilities):
- Handle customer service activities related to self-pay and insurance billing inquiries as part of the revenue cycle process
- Assist patients in resolving billing issues, including setting up payment plans and addressing complaints
- Document and report customer interactions and resolutions in appropriate systems
- Track customer service trends and recommend resolutions to the Supervisor
- Ensure timely communication and follow-up processes related to customer service issues
What is Required (Qualifications):
- High school diploma or Associate's degree in Accounting, Business Administration, or related field
- At least one (1) year of experience in revenue cycle functions and systems within a healthcare environment
- Previous service/call center experience with strong customer service skills
- Excellent verbal and written communication skills and organizational abilities
- Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel
How to Stand Out (Preferred Qualifications):
- Experience in a complex, multi-site healthcare environment
- Completion of regulatory/mandatory certifications and skills validation competencies
- Ability to operate in a collaborative, shared leadership environment
#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #CompetitivePay
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