Remote Jobs
Customer Service Representative I
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Job Description
- Req#: CUSTO010065
Employer Industry: Risk Management Solutions
Why consider this job opportunity:
- Salary up to $21.00 per hour
- Comprehensive benefits package including Medical, Dental, Vision, and 401K options
- Opportunity for career advancement and growth within a stable and supportive company
- Remote work flexibility allowing for a better work-life balance
- Join a company recognized as a Great Place to Work® and committed to core values of Accountability, Commitment, Excellence, Integrity, and Teamwork
What to Expect (Job Responsibilities):
- Address client and provider inquiries via email, fax, phone, or written correspondence
- Maintain reports and spreadsheets as needed to track inquiries and responses
- Consult with supervisors or other departments to clarify inquiries and provide accurate information
- Review provider history using internal systems like MedCheck, Scheck, and SalesCloud
- Ensure adherence to contractual and state guidelines as well as client instructions
What is Required (Qualifications):
- High school diploma or equivalent
- Customer service experience in the Managed Care and Benefit Administration industries
- Working knowledge of medical billing and coding, workers compensation, and Medical Bill Review
- Experience with HCFAs and UB billing forms
- Effective oral and written communication skills, along with good organizational abilities
How to Stand Out (Preferred Qualifications):
- Familiarity with Workers Compensation fee schedules and regulations
- Proficiency with Microsoft applications
- Knowledge of medical terminology and coding
- Strong multitasking abilities and attention to detail
- Previous experience in a remote work environment
#RiskManagement #CustomerService #RemoteOpportunity #CareerGrowth #HealthcareIndustryAbout the company
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