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Customer Service Representative - Insurance
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Job Description
- Req#: JR202530299
Employer Industry: Insurance
Why consider this job opportunity:
- Salary up to $21 per hour, with an additional $1 per hour for bilingual fluency in English and Spanish
- Comprehensive benefits package including health coverage, 401(K) with company match, and pension
- Paid, in-person training with ongoing coaching and development
- Opportunity to work from home after training
- Employee discounts on membership, insurance, travel, entertainment, and services
- Commitment to diversity, inclusion, and long-term career growth
What to Expect (Job Responsibilities):
- Answer inbound calls and assist members with questions related to insurance policies and AAA memberships
- Deliver personalized, proactive solutions and recommend valuable products and services
- Engage with members using strong communication and a friendly, problem-solving mindset
- Think quickly and critically to resolve issues in a non-scripted environment
- Navigate multiple systems and tools while actively listening and multitasking
What is Required (Qualifications):
- Prior customer service experience (recent call center experience preferred)
- Excellent communication skills (written, verbal, and listening)
- Ability to multitask and navigate computer systems in real time
- High school diploma or GED
- Must reside within 30 miles of the training location and pass a background check and drug screening
How to Stand Out (Preferred Qualifications):
- Spanish fluency is a plus
- Flexibility and a "can-do" mindset with a willingness to adapt to change
#Insurance #CustomerService #CareerOpportunity #DiversityAndInclusion #RemoteWork
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