AAA - American Automobile Association
Customer Service Representative - Insurance
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Job Description
- Req#: JR202533541
Employer Industry: Insurance Services
Why consider this job opportunity:
- Starting pay of $23.00 – $25.00/hour, with an additional $1.00/hour for bilingual fluency in English/Spanish
- Comprehensive benefits package including health coverage for medical, dental, and vision
- 401(K) savings plan with company match and pension
- Opportunities for growth and advancement within the organization
- 100% virtual training program with remote work flexibility after training
- Employee discounts on membership, insurance, travel, entertainment, and more
What to Expect (Job Responsibilities):
- Answer inbound calls and assist members with questions related to AAA memberships
- Deliver personalized, proactive solutions and recommend valuable products and services
- Engage with members using strong communication and a friendly, problem-solving mindset
- Think quickly and critically to resolve issues in a non-scripted environment
- Participate in ongoing coaching and development to enhance performance
What is Required (Qualifications):
- Prior customer service experience, preferably in a call center
- High school diploma or GED
- Excellent communication skills (written, verbal, and listening)
- Ability to multitask and navigate computer systems in real time
- Must reside within 80 miles of 18160 San Pedro Ave, San Antonio, TX 78232
How to Stand Out (Preferred Qualifications):
- Spanish fluency is a plus
- Flexible, “can-do” mindset and willingness to adapt to change
#InsuranceServices #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
American Automobile Association is a federation of motor clubs throughout North America.
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