AAA - American Automobile Association
Customer Service Representative - Insurance
6 days agoWhat's your preference?
Job Description
- Req#: JR202634367
Employer Industry: Insurance Services
Why consider this job opportunity:
- Starting pay of $23.00 – $25.00/hour, plus an additional $1.00/hour for bilingual English/Spanish fluency
- Comprehensive benefits package including health coverage, 401(K) plans with company match, and tuition assistance
- Opportunities for growth and advancement within the organization
- 100% virtual training program lasting approximately 4 months, with a flexible work-from-home schedule post-training
- Employee discounts on membership, insurance, travel, entertainment, and more
- Supportive and diverse work environment with a focus on delivering exceptional service
What to Expect (Job Responsibilities):
- Answer inbound calls and assist members with questions related to insurance services
- Provide personalized, proactive solutions and recommend valuable products and services
- Engage with members using strong communication and a friendly, problem-solving mindset
- Resolve issues quickly and critically in a non-scripted environment
- Participate in ongoing coaching and development to enhance performance
What is Required (Qualifications):
- Prior customer service experience, preferably in a call center
- Excellent communication skills, both written and verbal
- Ability to multitask and navigate computer systems in real time
- High school diploma or GED
- Must reside within 80 miles of the designated location
How to Stand Out (Preferred Qualifications):
- Spanish fluency is a plus
- Flexibility and a “can-do” mindset to adapt to change
- Experience in a fast-paced, member-focused environment
#InsuranceServices #CustomerService #CareerOpportunity #RemoteWork #DiversityAndInclusion
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
American Automobile Association is a federation of motor clubs throughout North America.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.