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Customer Service Representative
PayCompetitive
LocationLafayette/Louisiana
Employment typeFull-Time
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Job Description
- Req#: CUSTO002578
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Minimum educational requirement: High School Diploma or equivalent
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on patient care and satisfaction
- Training provided in corporate customer service and company-specific software
What to Expect (Job Responsibilities):
- Process orders through traditional and E Prescription delivery, updating referrals and patients throughout the process
- Verify all necessary patient data, equipment, insurance data, diagnosis codes, and referral source data
- Enter patient data into billing software, ensuring accuracy and completeness
- Perform Revenue Certification and/or Pre-Authorization activities prior to deliveries
- Inform patients of co-pay responsibilities and equipment rental or purchase information prior to delivery
What is Required (Qualifications):
- Minimum of high school diploma or equivalent
- Competency in processing sleep therapy equipment orders and general DME knowledge
- Strong problem-solving skills and verbal and written communication skills
- High level of skill in working with computers and various software programs
- Ability to plan and organize work for effectiveness and efficiency
How to Stand Out (Preferred Qualifications):
- Experience in customer service within the healthcare or medical equipment industry
- Familiarity with Microsoft Office and other relevant software programs
- Excellent interpersonal relationship skills with various stakeholders
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