• Job Description

  Req#: JR258729
  As a Customer Service Representative, you will receive customer orders, reviewing customer order requirements, resolving any missing, ambiguous or non-standard customer requirements, entering orders into the business system and following up with customers regarding changes to orders. You will report to the Customer Service Senior Manager.
  
  Key Responsibilities
  
  • Receive customer orders, reviewing customer order requirements
  • Resolve any missing, ambiguous or non-standard customer requirements
  • Enter orders into the business system and following up with customers regarding changes to orders
  • Be accurate in all phases of order entry, debits, credits and returns and the approval process according to ISO guidelines.
  • Counsel customers on basic information concerning return policies, availability, packaging, price and general information found on product literature.
  • Use the CAIR program for resolutions on general Complaints.
  
  
  Qualifications
  
  • 1 year external working experience in Customer Service related field or college degree.
  • Understand all products and be able to assist with all Customer Service telephones regardless of the region or business segment to give full back-up support.
  • Have understanding of all PPG policies and special product requirements and follow the ISO guidelines.
  
  
  About us:
  
  Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.
  
  PPG: WE PROTECT AND BEAUTIFY THE WORLD™
  
  Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
  
  The PPG Way
  
  Every single day at PPG:
  
  We partner with customers to create mutual value.
  
  We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.
  
  We are "One PPG" to the world.
  
  We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.
  
  We trust our people every day, in every way.
  
  We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.
  
  We make it happen.
  
  We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.
  
  We run it like we own it.
  
  We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.
  
  We do better today than yesterday - everyday.
  
  We continuously learn. We develop our people to grow our businesses.
  
  PPG Way: (Click here to learn more about the PPG Way)
  
  PPG vision: http://corporate.ppg.com/Our-Company/PPG-Vision.aspx
  
  We are One PPG: http://one.ppg.com/
  
  PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.
  
  PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
  
  Medical, Dental, Vision, 401k Benefits will be discussed with you by your recruiter during the hiring process.
  
  Pay Transparency poster: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
  
  EEO is the Law: https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster.pdf
  
  EEO is the Law Supplement: http://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement.pdf
  
  PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
  
  Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

• About the company

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