Independence Blue Cross
Customer Service Representative - Medicare MHT (Remote)
This job is now closed
Job Description
- Req#: 5487
Employer Industry: Healthcare Services
Why Consider this Job Opportunity:
- Salary up to $50,000
- Opportunity for career advancement and growth within the organization
- Work remotely within the Tri-State Area of Delaware, New Jersey, or Pennsylvania
- Comprehensive benefits package including health insurance and retirement plans
- Training provided to enhance skills and knowledge
- Chance to make a positive impact on the health and well-being of customers
What to Expect (Job Responsibilities):
- Identify and assess customers' needs to achieve satisfaction in accordance with FCR goals
- Document interactions with members, providers, or others to track contact reasons and trending issues
- Handle member complaints and provide appropriate solutions within time limits
- Adhere to corporate policies, remain current on regulations, and maintain professionalism with all partners
- Deliver world-class service to both internal and external customers
What is Required (Qualifications):
- High school diploma required; Bachelor’s degree preferred
- Schedule flexibility during all hours of business, including weekends and late nights
- Completion of a 10–12-week training class and proficiency demonstration
- Ability to work from home with a private quiet workspace
- Strong interpersonal and organizational skills in a fast-paced environment
How to Stand Out (Preferred Qualifications):
- Medicare knowledge strongly preferred
- Call Center Experience strongly preferred
- Proficiency in Microsoft Office Products strongly preferred
#HealthcareServices #CustomerService #CareerOpportunity #RemoteWork #TrainingProvided
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Independence Blue Cross is a health insurer based in Philadelphia, Pennsylvania, in the United States.
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