Commonwealth Bank
Customer Service Representative
This job is now closed
Job Description
- Req#: REQ190566
- You are a hard worker who’s driven to make a difference for our customer
- We are a diverse and inclusive team
- Together we can create brilliant customer experiences
- Concierge and welcome calls
- Missed payments and early-intervention collections
- Simple customer service enquiries
- Monday, Tuesday, Thursday, Friday 8:00am - 1:00pm, Wednesday 11am - 4:00pm
- Monday, Tuesday, Wednesday, Friday 3:00pm - 8:00pm, Thursday 11am - 4:00pm
- Genuinely care about the experience of customers
- Have excellent communication skills
- Have the ability to navigate new technology and computer systems
- Are naturally curious, resilient, empathetic and adaptable
- Have aspirations to grow their career with us
- Available to work from the Melbourne office, 357 Collins Street Melbourne, once a fortnight.
- Training will commence in January with all new starters undergoing mandatory training, at 25 hours per week for just over 2 weeks. Please note, we cannot provide any time off during the training period.
- Throughout your training you will be fully supported with dedicated leadership and a progressive learning model. As you master your role, you’ll have the opportunity to learn new skills, and progress in your career.
Do Work that Matters
As a Customer Service Representative within our contact centre you’ll be the friendly voice our customers hear when the contact us. You will assist customers manage their day-to-day banking across a range of products and empathetically provide extra care to customers facing challenges meeting financial commitments. You will work across a diverse breadth of enquiries, including:
See Yourself in our Team
We currently have Part Time positions available, with a couple of shift options as below:
This is a hybrid position giving you the flexibility to work from home and the office. Please note, we will ask for your preference during the interview stage of the process, however your preference will not be guaranteed.
We’re Interested in hearing from people who
Hours and training
To be considered for this role you must have the following availability:
If this sounds like the role for you then we would love to hear from you. Apply today!
Advertising End Date: 03/11/2023If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
About the company
The Commonwealth Bank of Australia, or CommBank, is an Australian multinational bank with businesses across New Zealand, Asia, the United States and the United Kingdom.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.