Employer Industry: Home Innovations

Why consider this job opportunity:
- Starting pay of $17.07 per hour with benefits beginning on Day 1
- Opportunity to work remotely starting June 16, 2025
- Comprehensive benefits package including health plans and a market-leading 401(k) program
- Inclusive culture with Employee Resource Groups to support diversity and belonging
- Potential for career and professional growth within a leading company in the home innovation sector

What to Expect (Job Responsibilities):
- Deliver exceptional customer experiences, enhancing the reputation of the employer's products through positive interactions
- Manage inbound calls, accurately identifying issues and providing clear solutions for product and technical support
- Use technology to assist consumers with product identification, troubleshooting, and guiding them through repair/installation processes
- Resolve challenging consumer situations, ensuring positive outcomes for both the customer and the employer
- Meet or exceed daily performance targets in call quality, management, and productivity while following all processes and procedures

What is Required (Qualifications):
- High School diploma or equivalent required
- 2 years experience in a contact center or other fast-paced customer service environment required
- Excellent professional communication skills required, both verbal and written
- Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word
- Must be able to thrive in a work environment that demands high-level focus, low mobility, and high observation

How to Stand Out (Preferred Qualifications):
- Associate's or Bachelor's degree is preferred
- Prior ERP (SAP, Oracle, etc.) experience preferred

#HomeInnovations #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."