Employer Industry: Telecommunications

Why consider this job opportunity:
- Salary up to $23.98 per hour
- Opportunity to earn additional monthly bonuses for meeting performance goals
- Comprehensive benefits package including health benefits, paid time off, and product/service discounts
- Access to free DIRECTV services and streaming packages
- Flexible work-from-home option within 75 miles of the work center
- Supportive environment fostering customer experience expertise

What to Expect (Job Responsibilities):
- Answer customer calls regarding service disconnections and provide recommendations to retain services
- Utilize various systems and tools to effectively assist customers
- Engage in discussions to uncover customer needs related to their television experience
- Demonstrate strong verbal and written communication skills in a virtual setting
- Support customers during designated working hours, including potential holiday coverage and overtime

What is Required (Qualifications):
- 6 months to 1 year of customer service or sales work experience
- Familiarity with Windows computers
- Ability to maintain regular and reliable attendance
- Strong listening skills and effective communication under pressure
- Self-motivated and comfortable in a fast-paced environment

How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role, particularly in telecommunications
- Knowledge of DIRECTV products and services
- Ability to work flexible hours, including weekends and holidays

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