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Job Description
- Req#: 8566
Employer Industry: Government Technology Solutions
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on healthcare reform at a national level
- Recognition as a 2024 Military Friendly Employer, reflecting commitment to veterans
- Casual position in a fast-paced, dynamic environment
What to Expect (Job Responsibilities):
- Contact and communicate with healthcare providers to obtain required medical record documentation
- Respond promptly and professionally to telephone inquiries to provide resolutions
- Analyze provider questions to determine the best resources for resolution
- Serve as a liaison between providers and various departments in response to inquiries
- Process and verify received records, ensuring compliance with departmental protocols
What is Required (Qualifications):
- Associate's Degree in Medical Records, Computer Science, or related field, or High School Diploma/G.E.D. with two years of customer service or medical record experience
- Proficiency with computers and software, specifically MS Word and MS Excel
- Ability to handle multiple phone lines throughout the business day
- Clear and professional verbal communication skills
- Ability to work collaboratively in a team environment
How to Stand Out (Preferred Qualifications):
- Extensive knowledge of medical records practices, policies, and procedures
- Familiarity with medical terminology
- Understanding of healthcare and Medicare forms and documentation
- Bilingual (Spanish) skills—fluent in speaking, reading, and understanding Spanish is a plus
- At least one year of customer service experience in a call center environment
#GovernmentTechnology #HealthcareReform #CustomerService #CareerOpportunity #VeteransWelcome
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NCI is the leader in bringing artificial intelligence (AI) technology to the federal government. Our Shai™ AI solution and Empower platform provide our government customers with intelligent automation, Machine Learning, and code modernization, as well ...
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