• Job Description

  Req#: 1033119
  Job Description:
  
  Employer is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Joining our team will provide you with the flexibility to telecommute from anywhere within the U.S. and take on challenging tasks. You will be part of a culture guided by diversity and inclusion, surrounded by talented colleagues, and offered comprehensive benefits and career development opportunities. Together, we can make an impact on the communities we serve and advance health equity on a global scale.
  
  Primary Responsibilities:
  
  - Respond to incoming calls from customers regarding benefit eligibility questions and prescription status inquiries.
  - Guide and educate callers on their prescription benefits, plan usage, formulary, premiums, and order and claim status.
  - Ask appropriate questions, actively listen, and document required information in computer systems.
  - Identify issues and provide solutions and steps to customers, pharmacies, and physicians regarding prescription orders and reorders.
  - Make outbound calls to customers regarding prescription orders and payment issues.
  
  Required Qualifications:
  
  - High School Diploma / GED (or higher) OR 2+ equivalent work experience.
  - 1+ years of customer service experience, including phone service.
  - Familiarity with computer and Windows PC applications, including navigating and learning new and complex computer systems.
  - Basic knowledge of Microsoft Office Word and Excel.
  - Ability to work any 8-hour shift schedule during normal business hours, including one weekend day shift.
  
  Preferred Qualifications:
  
  - Call Center experience.
  - Experience with a virtual learning environment.
  - Experience with a virtual working environment.
  - Experience working with Digital platforms and systems (Web, Chat, email).
  - Familiarity with the Health Care/Insurance environment, including medical terminology, health plan documents, or benefit plan design.
  
  Telecommuting Requirements:
  
  - Must have a dedicated work area that provides information privacy and is separate from other living areas.
  - Ability to keep all company sensitive documents secure.
  - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
  - Must be able to directly connect to the internet via hard wire (either to modem or router).
  
  Soft Skills:
  
  - Ability to work in a fast-paced environment.
  - Anticipate taking 30-50 calls per day.
  
  Physical and Work Environment:
  
  - Frequent speaking, listening using a headset, sitting, and use of hands/fingers across keyboard or mouse for long periods while working at a computer.
  
  Additional Information:
  
  - All telecommuters are required to adhere to UnitedHealth Group’s Telecommuter Policy.
  - There are several steps in our hiring process. Please ensure you have filled out all required sections of your employment application.
  - Once you submit your completed application, you will receive an email with information regarding next steps, including any pre-employment assessments that are required.
  - Both your application and any required assessments need to be completed before we can consider you for employment.
  - For more information on our application process, please visit: http://uhg.hr/OurApplicationProcess.
  - California, Colorado, Connecticut, Nevada, New Jersey, New York, Washington, or Rhode Island Residents Only: The salary range for residents of these states is $16.00 - $27.31.
  - Pay is based on factors such as education, work experience, certifications, etc.
  - UnitedHealth Group offers a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (subject to eligibility requirements).
  - UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer.
  - Candidates are required to pass a drug test before beginning employment.

• About the company

  UnitedHealth Group Incorporated is an American multinational managed healthcare and insurance company based in Minnetonka, Minnesota.

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