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Customer Service Representative - National Sales (Hybrid: Onsite & Remote) (Southeast Region)
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Job Description
- Req#: R269000
Employer Industry: Food Distribution
Why consider this job opportunity:
- Salary up to $20.50 per hour, based on experience and geographical location
- Full benefits package available from DAY 1, including medical, dental, vision, 401K, and life insurance
- Opportunity for career advancement within one of the largest food distributors
- Flexible hybrid work environment, combining remote work with occasional onsite presence
- Excellent training programs and a focus on continuous improvement
What to Expect (Job Responsibilities):
- Serve as a contact and liaison between National Sales customers and the sales team, processing incoming orders and inquiries
- Maintain records of customer interactions, documenting inquiries, complaints, and actions taken
- Resolve customer service or billing complaints and ensure appropriate changes are made
- Coordinate same-day deliveries and pickups, responding to customer questions regarding delivery and routing
- Contact customers to respond to inquiries, notify them of claim results, and inform them of product recalls
What is Required (Qualifications):
- High School diploma or equivalent is required; Bachelor's degree is preferred
- Minimum of three years of experience in a customer service call center environment
- Strong verbal communication skills and problem resolution abilities
- Proficiency in Microsoft Word and Outlook is required
- Experience with CRM or phone technology is preferred
How to Stand Out (Preferred Qualifications):
- Experience in food service distribution is a plus
- Additional experience in a customer service role within a similar industry
#FoodDistribution #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided
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