Employer Industry: Home Improvement and Innovation

Why consider this job opportunity:
- Starting pay of $17.07 per hour, with benefits beginning Day 1
- Opportunity for career and professional growth within a leading innovation company
- Remote work flexibility starting June 16, 2025
- Comprehensive benefits package that prioritizes health and wellness, including robust health plans and a market-leading 401(k) program
- Supportive and inclusive company culture with various Employee Resource Groups (ERGs)
- Participation in annual bonus plans based on company and individual performance

What to Expect (Job Responsibilities):
- Deliver exceptional customer experiences, enhancing the reputation of the employer's products through positive interactions
- Manage inbound calls, accurately identifying issues and providing clear solutions for product and technical support
- Use technology to assist consumers with product identification, troubleshooting, and guiding them through repair/installation processes
- Resolve challenging consumer situations, ensuring positive outcomes for both the customer and the employer
- Accurately document customer interactions, product details, and troubleshooting efforts for efficient record-keeping

What is Required (Qualifications):
- High school diploma or equivalent required
- 2 years of experience in a contact center or other fast-paced customer service environment required
- Excellent professional communication skills required, both verbal and written
- Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word
- Must be able to thrive in a work environment that demands high-level focus, low mobility, and high observation

How to Stand Out (Preferred Qualifications):
- Associate's or Bachelor's degree is preferred
- Prior ERP (SAP, Oracle, etc.) experience preferred

#HomeImprovement #CustomerService #RemoteWork #CareerGrowth #InclusiveWorkplace

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